Access Support

We accept referrals to our services from the following routes

  • Statutory agencies
  • Voluntary agencies
  • Self referrers
  • Family/ carers

*Please note. The online forms are currently unavailable. Please download a printable version and either post or scan and email to the relevant address.

Referrals should be made via the appropriate referral form for the service you require (available to download below).

Floating support referrals can be posted or emailed to

Thrive (Stay Morson House Office)

14/16 Market Street




Tel: 01952 504325

Short Term Supported Accommodation referrals (Thrive Gateway) can be posted or emailed to

(Thrive) YMCA Wellington and District 
Consort House
Victoria Avenue

Tel: 01952 400401

Alternatively, If you require support to complete a referral, please access one of our support drop-ins located across the Borough.  

All referrals received are logged and acknowledged within set timescales. Depending upon capacity of the service this acknowledgement letter will be to arrange a needs assessment or to advise the applicant and referrer that the referral has been placed on a waiting list for an assessment.

Our services are available to residents within the Borough of Telford and Wrekin only.

Our General Data Protection Regulation (GDPR) statement is available to read here 

Please click the below links for further information on our Floating Support & Accommodation based support services. 

Accessing our services - Floating Support

Accessing our services - Accommodation based Support